Privacy Policy

Your privacy is important to us and we are committed to protecting it.
Privacy Policy
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Privacy Policy

Last Updated: October 2024

At Help Restoration, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, interact with us, or use our services. Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: This includes your name, email address, phone number, mailing address, and any other information you provide when contacting us through our website forms or during service consultations.
  • Non-Personal Information: This includes data collected automatically, such as your IP address, browser type, device type, operating system, and browsing behavior when you visit our website.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our site. Cookies allow us to track user interaction and improve site functionality.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To Provide Services: We use your personal information to contact you, schedule services, and provide restoration services.
  • To Improve Our Website: We analyze non-personal information and cookies to improve the design, content, and functionality of our website.
  • Marketing and Communication: With your consent, we may send you updates, newsletters, and promotional offers. You can opt out of these communications at any time.
  • Compliance and Legal Obligations: We may use or disclose your information when necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering services to you, such as payment processors, scheduling platforms, or insurance providers.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes, such as a court order or government request.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You have the right to access and correct the personal information we hold about you.
  • Deletion: You may request that we delete your personal information, subject to legal obligations or legitimate business purposes.
  • Opt-Out: You have the right to opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us understand how visitors interact with our site, which pages are visited, and how we can improve our content. You can control cookie settings through your browser and choose to disable cookies at any time.

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

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Customer testimonials

Michigan's trusted damage restoration experts. Don't take our word for it. See what others have to say:

"We were out of town and because of some cleaning out of lines by our city we had nasty backup in our fully furnished and carpeted basement.  Glad our cat was being tended to and it was found right away.We called Help and they came immediately.  Worked with our insurance company and had everything torn out and sanitized for new flooring to go back down in no time.  Great experience."
Cheryl L.
Water Restoration Service
"I really love working with Beth at HELP.  She is dedicated to the customer.  She communicates very well and I always feel like I am heard and of course HELPed!  Thank you to the team for making my basement leak a smooth process, it actually looks better now!"
Carla H.
Water Restoration Service
"Highly recommend this TEAM.  The sewer in our rental property backed up and it was a  mess.  Mike, the owner @ Help restoration, responded immediately to the problem.  He and his team were on-site within an hour.  He provided us with several restoration options and helped guide us through the repair process.  We appreciated they way he address our concerns and restored our property.  Again, I would highly recommend this group and I will use them again in the future if needed."
Dan D.
Water Restoration Service
"We've relied on Help Restoration four times to fix issues with our home. Each time we were left completely satisfied with the work that was done. Scott (our project manager) was always very responsive to our requests and very thorough with his explanations. Help's crews were dispatched extremely quickly, and were very professional and careful when on site. Thank you very much Help Restoration for your excellent restoration work!"
Christopher S.
Restoration Services
"Mike and his crew did an excellent job with the water in our basement.   This is the third time we have used their services and I appreciate the professionalism and constant communication."
John H.
Water Restoration Service
"Help Restoration handled two storm damage claims for me during the past five years. Their service was excellent in every respect. They handled the insurance company effectively. They also use high quality materials and their workers are highly professional. Finally, all work was done in a very timely manner. I highly recommend Help to everyone!"
James B.
Wind Restoration Service
"I had water pipes burst from multiple locations. Mike and Scott showed up with their team and addressed all of the water before it created further damage's. I was very impressed with the knowledge and attention to detail they offered. I strongly recommend to others."
Kelly K.
Water Restoration Service
"Scott and his team did an amazing job restoring a house I  inherited that my dad built in 1956.  Not living in Michigan, Help Restoration was referred to me from Saginaw building inspector along with 2 other builders.  After meeting with Scott I  knew Help Restoration was right for this job.  Great communication throughout the restoration with before and after pictures. The end results are amazing.  I highly recommend Help Restoration."
Cherie L.
Restoration Service
"Help Restoration has helped us so much with our last two homes when we had water damage in the basement. All of the employees are so knowledgeable and they really help to walk you through every step of the process."
Taylor M.
Water Restoration Service
"We had our home catch fire on 9/29/2023. It was a complete loss. Today we got the text go ahead and move. The team was amazing from start to finish! They listened to our needs, fought with insurance for our wants and the finished product is beautiful."
Harry S.
Fire Restoration Service
"HELP Restoration took care of everything when an upstairs toilet failed and flooded multiple rooms.  They handled drying, demolition, cleanup, and rebuilding to better than before.  In addition, the help dealing with the insurance company and guidance during the process was much appreciated."
Scott S.
Water Restoration Service